Every order will be issued with a packing slip, which can be used as a document proving the validity of the guarantee within the time and in the manner provided in the next step. At the specific request of the customer at time of order it is possible for an invoice that will be in this case to replace the normal packing slip.
General conditions of sale and delivery
All items offered by KURANDA are warranted original Italian manufacturer, according to DL 24/02. Warranty does not cover damage caused by misuse and will not accept liability for any direct or indirect damages resulting from improper use of the products we sell
P.S : The towels may have slightly different colors from graphics had the material.
The costs are calculated based on the weight of the package, its size and its destination, in any case, the costs will be calculated and displayed in the shopping cart at the time of the order.
KURANDA offers its customers the guarantee “money back”. If you are not satisfied with the goods, you can return. You will be reimbursed as provided by law. Law (Decree number 185/99) establishes a deadline to exercise the right of withdrawal quantified in 10 days from receipt of goods. Take advantage of this guarantee is simple, just follow these steps:
- Send a registered letter A / R within 10 days of receipt of goods at: Galassi Group SNC Via Giolitti 2/4 60027 Osimo Stazione (AN) Italy
- In any case we recommend that you contact us as soon as possible using the E-Mail to email@example.com
- Products must be returned intact, placed in their original packaging complete in all its parts (including any documentation and accessories: manuals, cables, etc.) And with adequate external packaging carefully sealed.
- Transport costs for returns are borne by the customer.
- Attention, products sent after the deadline to our warehouse without the above requirements will not be refunded.
To exercise the right of withdrawal, you will have to choose between one of the following options:
- Issuing of a credit note that should be spent within a year of its generation to avoid losing credit
- replacement of the goods
- Refund of money (to indicate details of a bank account or post office (IBAN and account holder, the reimbursement covers the price of the product and the cost of the first shipment and will be made within 30 days of receipt of returned merchandise. The only expenses charged to the customer are those relating to delivery of the goods)
Once the goods arrived at our warehouse, it will be examined for any damages not caused by transport.
Returning goods / Returns
In all cases of returning goods, transport costs are charged to the customer.
Timing and mode of delivery
KURANDA reserves a day for the procurement of goods, package, and carry out the necessary administrative procedures. To this day we have to add the time taken by the courier for delivery, the time and methods vary depending on the courier .In the calculation of days of delivery does not include Saturday, Sunday and public holidays.
It has an average of two days Italy, Europe 4 Days and Outside the European community of 4/5 Days
How to deal with product delivery
In order to make our service more efficient, please check the conditions of the time of delivery.
If the package is not entirely intact, accept with reservation, or next to your signature on the delivery bill clearly marked “RECEIVED WITH RESERVE damaged package”.
If the package is damaged so severely as to have damaged also the inner content, reject the goods clearly put on the bill the note “REFUSED GOODS damaged package”.
Also ascertain the exact match of the number of packages.
Any disputes must be raised immediately to the carrier, otherwise the product is considered delivered correctly.
The invoice or bubble, contained in the pocket on the outside of the package must be conserved as a valid document for the guarantee.
KURANDA accepts the following forms of payment:
For deliveries in Italy and Abroad
or Credit Card